Qualla-T Customer Service and Hospitality Workshop

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Qualla-T logoAs our winter season slowly fades away, the tourism season slowly returns to the mountains. Therefore it is time to refresh your customer service and hospitality skills.
The March 19, 2020, luncheon training has been cancelled. Please contact Rob Hawk for more information and to discuss future programs of this nature.
Learn how to build and maintain a positive visitor-friendly business atmosphere and community. Refine and learn new service skills that you use every day with your customers and co-workers.
This training emphasizes front-line customer service skills such as handling complaints; managing difficult people; body language; speaking and listening skills and stress management with a secret hospitality tip that will generate greater repeat customers for your business or organization as well as make a more pleasant and positive place to work.
For more information please contact County Extension Director, Robert J. Hawk,
at 586-4009 or 488-3848 or email at robert_hawk@ncsu.edu.